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Learning Support System Help Desk Specialist

Quantico, VA
The Learning Support System Help Desk Specialist at the College of Distance Education and Training (CDET) reports to and receives work direction derivatives from the Site Lead.  The Learning Support System Help Desk Specialist will perform the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Respond to student and staff technical questions or policy queries regarding the Distance Professional Military Education or distance learning programs hosted on the Learning Support System or MarineNet.
  • Provide tier I level and tier II level troubleshooting for student issues relating to MarineNet and Distance Education Program coursework in the Learning Support System and MarineNet systems.
  • Submit and track student related issues using the REMEDY system for trouble ticket submission.
  • Resolve or direct student queries for assistance with waiver and equivalency requests to the assistant and/or Registrar.
  • Respond to questions generated from the CDET web site.
  • Create user accounts (E-Learning Ecosystem) for students, sponsors, faculty, and staff.
  • Enroll students into appropriate MarineNet courses and into LSS course sites.
  • Generate and email temporary password and log in information to students.
  • Provide bulk grade upload services from the LSS to MarineNet in support of CDET Regional offices.
  • Provide help desk expertise to CDET students across the E-Learning Ecosystem.
  • Provide tier I level testing support for courseware being developed for and hosted in the CDET E-Learning Ecosystem.  
EDUCATION AND EXPERIENCE
  • A minimum of four years of experience and a HS Diploma or equivalent is required, a BA/BS degree is preferred.
  •  Previous experience troubleshooting E-Learning systems.
CORE SKILLS/COMPETENCIES
Required Knowledge, Skills and Abilities
  • Strong communications and presentation skills.
  • Have a working knowledge of the Marine Corps.
  • Able to read, write, and communicate effectively in English. 
  • Strong analytical and problem-solving skills.
  • Excellent organizational, planning and prioritization skills.
  • Proficient in computer applications such as Windows and MS Office
  • Expected to perform independently and exercise good judgment.
WORKING CONDITIONS
  • Required to sit for extended periods of time and maintain focus.
  • Qualification as an authorized company driver is required.
  • All authorized company drivers must have a valid driver’s license, current automobile insurance, and a driving record that is acceptable to the company’s auto insurance provider
SPECIAL POSITION NOTATIONS
  • Ability to obtain or have a security clearance.
  • 15-25% travel expected.
  • Position expected to begin on or about 1 Jul 2021.
Corps Solutions is a Drug Free Workplace and Equal Opportunity/Affirmative Action Employer. All hiring decisions are based on nondiscriminatory factors without regard to race, color, religion, disability, national origin, sex, pregnancy, childbirth, or related medical conditions, marital status, age, veteran status, genetic information, sexual orientation, gender identity or any other class protected by law. In addition, Corps Solutions engages in affirmative action efforts, where appropriate, to employ, train and promote qualified minorities, women, the disabled, disabled veterans, newly separated veterans or other protected veterans. This organization participates in E-Verify.  If you require assistance applying for any currently open online position, please contact a Corps Solutions representative at careers@corps-solutions.com.

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