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Customer Outreach and Marketing Specialist

Quantico, VA
The Customer Outreach and Marketing Specialist reports to and receives work direction derivatives from the Site Lead.  The Customer Outreach and Marketing Specialist will perform the following duties:
  • Support the planning of and coordinate all outreach and communication efforts to inform, educate, and foster key audience awareness of College of Distance Education and Training (CDET) products and programs.
  • Provide information about CDET programs, distance learning development capabilities, and MarineNet system training management capabilities to leadership, program managers, and Program of Instruction (POI)/curriculum developers at USMC formal schools, Training and Education Command and Education Command branches and divisions, and Headquarters Marine Corps branches and divisions.
  • Support the maintenance of a robust and aggressive customer outreach and marketing campaign in order to improve the use of distance learning throughout the Marine Corps and develop a Strategic Communications plan for use by all the regional campuses.
  • Provide outreach expertise to assist the seven CDET Regional Directors in the development and execution of their region-specific Outreach Programs.
  • Advise CDET Director, Deputy Director, and other senior staff on all matters pertaining to public opinion, media environment, and customer communication regarding CDET and its programs.
  • Provide expert analysis on media coverage of CDET, distance learning within DoD and related subjects that could impact internal (Marine Corps) or external (outside Marine Corps) public opinion or influence decisions of the CDET Director or key staff.
  • Serve as CDET’s primary coordinator, advisor, and writer for key industry publications and correspondence to ensure style, manner, content, and voice are consistent and reflect the CDET’s communication message.
  • Provide outreach content expertise to all CDET departments, including the CDET website, in order to ensure style, manner, content, and voice are consistent and reflect CDET mission and messages.
  • The contractor shall estimate, track, and report Document Automated Production Service (DAPS) printing expenditures. 
  • A minimum of six years of experience and a BA/BS is required, MA/MS degree preferred.
  • Experience with marketing and customer service/outreach.
  • Attended Professional Military Education appropriate to rank at time of separation or retirement from the uniformed service.
Required Knowledge, Skills and Abilities
  • Strong communications and presentation skills.
  • Have a working knowledge of the Marine Corps.
  • Able to read, write, and communicate effectively in English. 
  • Strong analytical and problem-solving skills.
  • Excellent organizational, planning and prioritization skills.
  • Proficient in computer applications such as Windows and MS Office.
  • Expected to perform independently and exercise good judgment.
  • Required to sit for extended periods of time and maintain focus.
  • Qualification as an authorized company driver is required.
  • All authorized company drivers must have a valid driver’s license, current automobile insurance, and a driving record that is acceptable to the company’s auto insurance provider.
  • Ability to obtain or have a security clearance.
  • 15-25% travel expected.
  • Position expected to begin on or about 1 Jul 2021.
Corps Solutions is a Drug Free Workplace and Equal Opportunity/Affirmative Action Employer. All hiring decisions are based on nondiscriminatory factors without regard to race, color, religion, disability, national origin, sex, pregnancy, childbirth, or related medical conditions, marital status, age, veteran status, genetic information, sexual orientation, gender identity or any other class protected by law. In addition, Corps Solutions engages in affirmative action efforts, where appropriate, to employ, train and promote qualified minorities, women, the disabled, disabled veterans, newly separated veterans or other protected veterans. This organization participates in E-Verify.  If you require assistance applying for any currently open online position, please contact a Corps Solutions representative at careers@corps-solutions.com.

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