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Unit Diary / Help Desk Specialist

Quantico, VA
The Unit Diary / Help Desk Specialist at the College of Distance Education and Training (CDET) reports to and receives work direction derivatives from the Site Lead.  The Unit Diary / Help Desk Specialist will perform the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Oversee and manage the day-to-day Unit Diary/Help Desk activities.
  • Provide tier I level and tier II level troubleshooting for student issues relating to MarineNet and distance education program coursework in the Learning Support System and MarineNet systems.
  • Provide tier I level testing support for courseware being developed for and hosted in the CDET E-Learning Ecosystem.
  • Verify and correct approved course completion bonus/reserve retirement point issues via the Unit Diary.
  • Submit and track student related issues using the REMEDY system for trouble ticket submission.
  • Respond to inquiries generated through the CDET web site.
  • Respond to student questions and queries regarding distance education programs and MarineNet such as:
    • Student enrollments.
    • Disenrollment requests.
    • Waiver requests.
    • Equivalency requests.
    • Grade change requests.
    • Official Transcript requests.
    • Diplomas.
  • Provide Certificate/Diploma entries to student Official Military Personnel File (OMPF).
  • Correct entries in students' OMPF.
  • Submit Marine Corps University resident and CDET Blended Diplomas to students' OMPF.
  • Construct the CDET Unit Diary using the Unit Diary Manpower Integrated Personnel System (UDMIPS) web services application and electronically submit it for review.
  • Generate, review, and correct erroneous entries identified on the monthly UD transaction report from the UDMIPS.
  • Generate reports to track student progress and validate MarineNet transactions post to Marine Corps Total Force System properly using Operational Data Store Enterprise (ODSE).
  • Arrange shipment of material to Regional Campuses and students outside identified Regional Campuses.  
EDUCATION AND EXPERIENCE
  • A minimum of four (4) years of experience and a HS Diploma or equivalent is required, a BA/BS degree is preferred.
  • Previous customer service experience.
  • Experience using UDMIPS web services.
CORE SKILLS/COMPETENCIES
Required Knowledge, Skills and Abilities
  • Strong communications and presentation skills.
  • Have a working knowledge of the Marine Corps.
  • Able to read, write, and communicate effectively in English. 
  • Strong analytical and problem-solving skills
  • Excellent organizational, planning and prioritization skills
  • Proficient in computer applications such as Windows and MS Office
  • Expected to perform independently and exercise good judgment.
WORKING CONDITIONS
  • Required to sit for extended periods of time and maintain focus
  • Qualification as an authorized company driver is required
  • All authorized company drivers must have a valid driver’s license, current automobile insurance, and a driving record that is acceptable to the company’s auto insurance provider
SPECIAL POSITION NOTATIONS
  • Ability to obtain or have a security clearance.
  • 15-25% travel expected.
  • Position expected to begin on or about 1 Jul 2021.
Corps Solutions is a Drug Free Workplace and Equal Opportunity/Affirmative Action Employer. All hiring decisions are based on nondiscriminatory factors without regard to race, color, religion, disability, national origin, sex, pregnancy, childbirth, or related medical conditions, marital status, age, veteran status, genetic information, sexual orientation, gender identity or any other class protected by law. In addition, Corps Solutions engages in affirmative action efforts, where appropriate, to employ, train and promote qualified minorities, women, the disabled, disabled veterans, newly separated veterans or other protected veterans. This organization participates in E-Verify.  If you require assistance applying for any currently open online position, please contact a Corps Solutions representative at careers@corps-solutions.com.

Equal Employment Opportunity is the Law

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